fw99 Privacy Policy — Your Data, Your Rights
How fw99 collects, uses, and safeguards your personal information on Bangladesh's trusted gaming platform.
Introduction
Last updated: January 2026
fw99 ("we", "us", "our") operates the online gaming platform at fw99.pro and is committed to protecting the privacy and personal data of all users ("you", "your") who access or use our services. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, with whom we may share it, and what rights you have in relation to your data. This policy applies to all users of fw99 regardless of their location, and covers data collected through the fw99 website, player accounts, customer support interactions, and any promotional communications.
By registering an account on fw99, making a deposit, or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this policy, you must not use fw99. This Privacy Policy should be read alongside the fw99 Terms and Conditions, which together form the complete agreement governing your use of the platform.
1. Information We Collect
fw99 collects only the personal data necessary to provide a safe, functional, and compliant gaming service. The categories of data we collect include:
2. How We Use Your Information
We use your identity and contact data to create and maintain your fw99 player account, verify your identity through our KYC process, process your deposits and withdrawals via bKash, Nagad, Rocket, and other supported Bangladesh payment methods, and provide customer support when you contact us. This processing is necessary to perform the contract between you and fw99 and to comply with our legal obligations.
fw99 uses gaming activity data and account information to monitor for signs of problem gambling, enforce the platform's 21+ age restriction, comply with anti-money-laundering (AML) obligations, detect and prevent fraud, and respond to regulatory or law enforcement requests where required by applicable law. This processing is necessary for fw99 to meet its legal and regulatory obligations and to protect the safety of players and the integrity of the platform.
We use technical data and aggregated gaming activity data to analyse how players use fw99, identify technical issues, improve platform performance on Bangladesh mobile networks, and develop new features and game offerings. Where possible, this analysis uses anonymised or pseudonymised data that cannot be attributed to an individual player. Individual players are not identified or profiled for the purpose of platform improvement analysis.
Where you have provided consent, we use your contact data to send you information about fw99 promotions, bonuses, new game launches, and seasonal offers relevant to Bangladesh. This includes Eid bonus notifications, BPL season betting offers, and similar communications. You may withdraw your consent to marketing communications at any time by contacting fw99 support or using the unsubscribe mechanism in any marketing message we send you. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.
3. Legal Basis for Processing
fw99 processes your personal data on the following legal bases: (a) Contract performance — processing necessary to provide the gaming services you have signed up for, including account management, payment processing, and customer support; (b) Legal obligation — processing required to comply with applicable law, including KYC identity verification, AML monitoring, and age verification; (c) Legitimate interests — processing necessary for fw99's legitimate business interests including fraud prevention, platform security, and platform improvement, where these interests are not overridden by your rights; (d) Consent — where we rely on your consent, for example for marketing communications, you have the right to withdraw consent at any time without affecting the lawfulness of prior processing.
4. Data Sharing
fw99 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data with trusted third parties only in the following circumstances:
We share necessary data with third-party service providers who assist us in operating fw99. These include payment processors (including bKash, Nagad, and banking partners), identity verification providers, game content providers (such as Pragmatic Play, Evolution Gaming, and other studios), cloud hosting and infrastructure providers, customer support software providers, and analytics providers. All such providers are contractually bound to process your data only as instructed by fw99, to maintain appropriate security standards, and not to use your data for any independent purpose.
fw99 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where required to do so by applicable law, court order, or regulatory direction. We will notify you of such disclosures where we are legally permitted to do so. We will not disclose more data than is strictly necessary to comply with the relevant legal requirement.
In the event that fw99 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring or successor entity as part of that transaction. In such circumstances, fw99 will take reasonable steps to ensure that your data continues to be protected in accordance with this Privacy Policy, and you will be notified of any material change in the identity of the data controller.
5. Cookies & Tracking Technologies
fw99 uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your language and display preferences, and collect aggregated analytics about platform usage. A cookie is a small text file stored on your device by your browser when you visit fw99. Cookies do not contain your financial data or passwords. The following types of cookies are used on fw99: (a) Strictly necessary cookies — required for the platform to function; (b) Functional cookies — remember your preferences; (c) Analytics cookies — used to understand aggregate platform usage patterns.
Most mobile browsers allow you to control cookies through your browser settings. You may disable or delete cookies at any time; however, disabling strictly necessary cookies will impair your ability to log in to or use fw99. Analytics and functional cookies may be declined without affecting core platform functionality. fw99 does not use third-party advertising cookies or cross-site tracking technologies.
6. Data Security
fw99 implements technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data in transit between your device and fw99's servers, encryption of sensitive data at rest, access controls limiting which fw99 staff can access personal data on a need-to-know basis, regular security assessments and penetration testing, and incident response procedures to manage and contain any data breach promptly.
No method of data transmission over the internet and no method of electronic storage is completely secure. While fw99 takes reasonable and appropriate steps to protect your personal data, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, fw99 will notify you and the relevant authorities as required by applicable law, and will take immediate steps to contain the breach and mitigate its impact.
7. Data Retention
While your fw99 account is active, we retain all personal data associated with your account as necessary to provide our services and comply with our legal obligations. This includes your identity data, contact data, gaming history, financial records, and communications data. You may request deletion of specific data items at any time, subject to our legal obligation to retain certain records (see below).
Following closure of your fw99 account — whether at your request, through self-exclusion, or by fw99 — we are required by applicable AML, KYC, and financial regulations to retain certain records for a minimum period as prescribed by law. Financial transaction records and identity verification records are retained for this mandatory period. After the mandatory retention period expires, records are securely deleted or anonymised. Data retained purely for legal compliance is not used for any marketing or operational purpose.
8. Your Privacy Rights
You have the following rights in relation to your personal data held by fw99. To exercise any of these rights, contact fw99 support with your registered account details and a description of your request.
You have the right to request a copy of the personal data we hold about you and information about how we use it
You have the right to have inaccurate or incomplete personal data we hold about you corrected or completed
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal obligation to retain certain records
You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis, including profiling for marketing purposes
Where processing is based on consent or contract performance, you may request your data in a structured, machine-readable format
fw99 will respond to all data rights requests within a reasonable timeframe. There is no charge for exercising your rights in most circumstances. We may need to verify your identity before actioning your request to ensure we do not disclose data to an unauthorised party. Where a request is refused, we will explain the reason and inform you of your right to escalate the matter.
9. Marketing Communications
With your consent, fw99 may contact you by SMS or email to inform you of promotions, new game releases, seasonal bonus offers (including Eid special offers, Pohela Boishakh bonuses, BPL cricket season promotions, and IPL betting offers), and platform news relevant to players in Bangladesh. Marketing messages will always clearly identify fw99 as the sender and include a clear opt-out mechanism.
You may opt out of marketing communications at any time by contacting fw99 support or by following the unsubscribe instructions in any marketing message we send. Opting out of marketing will not affect the transactional or account-related communications we send you, such as deposit confirmations, withdrawal notifications, and account security alerts, which are necessary for the operation of your account.
10. Third-Party Links
The fw99 platform may contain references to third-party game providers and payment services. While fw99 endeavours to work only with reputable partners, we are not responsible for the privacy practices or content of third-party services. This Privacy Policy applies only to information collected and processed by fw99 directly. We recommend that you review the privacy policies of any third-party services you use in connection with fw99, including your mobile payment provider (such as bKash or Nagad) and your bank.
11. Minors & Age Restriction
fw99 is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate verification, we will delete that data promptly and close the associated account. If you are a parent or guardian and believe that a minor has registered on fw99 using your details or their own, please contact fw99 support immediately so we can investigate and take appropriate action.
12. Changes to This Privacy Policy
fw99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active players via their registered contact details. Your continued use of fw99 after the effective date of any change constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way fw99 handles your personal data, please contact our support team. We aim to respond to all privacy-related queries promptly and in any case within a reasonable timeframe. Our support team operates on Bangladesh Standard Time (BST, UTC+6) and is available around the clock.
Support email: [email protected]