Responsible Gaming at fw99

At fw99, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that gambling should be a fun leisure activity, enjoyed within personal limits. When it stops being fun or begins affecting your finances, relationships, or daily life, it is time to take action. fw99 provides a range of tools and resources to help players across Bangladesh stay in control of their gaming activity at all times.

fw99 strictly enforces its 21+ age policy and uses a combination of technology, support staff, and player-controlled tools to maintain a safe gaming environment. We encourage all players in Dhaka, Chittagong, Sylhet, and across Bangladesh to familiarise themselves with the tools available on this page and to use them proactively. Responsible gaming is a shared responsibility — between fw99 and every player on our platform.

fw99 operates a strict 21+ age policy across all gaming products including cricket betting, live casino, slots, and crash games. Players must be 21 years or older to register an account, make a deposit, claim a bonus, or place any form of wager on fw99. This policy is non-negotiable and applies to all players regardless of location within Bangladesh.

During the KYC (Know Your Customer) verification process, fw99 requires all players to submit valid government-issued identification confirming their date of birth. Any account found to be registered by or used by a person under the age of 21 will be closed immediately, all winnings forfeited, and any deposited funds returned via the original payment method after appropriate review. fw99 also encourages parents and guardians to use device-level parental controls to prevent underage access to online gaming platforms.

Recognising these signs early is important. fw99 encourages any player who identifies with these patterns to contact our support team immediately, without hesitation or embarrassment. Our team is trained to handle these conversations with sensitivity and without judgment. You are not alone, and help is available.

The most important step you can take before you start any gaming session is to set a budget. Decide in advance the maximum amount you are comfortable losing — and treat that as the cost of your entertainment, not as a financial investment. Never bet money you cannot afford to lose. fw99 recommends keeping your gaming budget completely separate from your household expenses, savings, and any money allocated for bills or family needs.

Always play with a clear head. Gambling under the influence of alcohol or when you are emotionally distressed, stressed, or upset is likely to lead to poor decisions. Take regular breaks during sessions — step away from the screen, hydrate, and return only when you feel calm and in control. If you find yourself feeling frustrated, chasing a loss, or betting more than you planned, stop the session immediately.

Remember that all casino games — including slots, crash games, and live casino — are games of chance. The outcome of every spin, hand, or crash round is determined by a certified RNG (Random Number Generator) and cannot be predicted, influenced, or controlled by any betting system or strategy. RTP (Return to Player) percentages indicate the theoretical long-term return rate of a game, not a guaranteed return on any single session. Play for entertainment, not to earn income.

Self-exclusion is a voluntary tool that allows you to temporarily or permanently suspend your fw99 account if you feel that your gambling is becoming problematic. To request self-exclusion, contact fw99 support via email at [email protected] and clearly state that you wish to self-exclude along with your preferred exclusion period. Our support team will process your request promptly — typically within 24 hours — and will confirm activation of the exclusion by return message.

Once self-exclusion is active, your account cannot be used to place bets or access games. Any remaining balance will be secured and can be withdrawn subject to the applicable verification requirements. fw99 will also remove you from all marketing lists immediately. If you request self-exclusion on a temporary basis and wish to reactivate your account after the exclusion period ends, a mandatory cooling-off review will be conducted before access is restored. fw99 takes self-exclusion requests seriously and does not attempt to override or shorten player-requested exclusion periods.

fw99 recognises that preventing underage gambling is a shared responsibility. If you share a device with younger family members — including teenagers — fw99 strongly recommends enabling device-level parental controls or using a separate device for your gaming activity. Never share your fw99 account credentials, including your username, password, or any one-time login codes, with any other person including family members. Your account is personal and non-transferable.

If you suspect that a minor has accessed fw99 using your account or any other method, contact fw99 support immediately. All such reports are treated confidentially and with urgency. fw99 reserves the right to carry out additional age verification checks on any account at any time if there is reasonable suspicion that the registered player may not meet the 21+ requirement. Failure to pass such verification will result in account suspension pending investigation.

All responsible gaming requests are handled discreetly, without judgment, and as a priority. Whether you need to set a limit, take a break, or close your account entirely, fw99 support will assist you quickly and respectfully. Your wellbeing matters more to us than your activity on the platform. Please reach out — the earlier you act, the easier it is to regain control.